Annique The Leader in South African Health & Beauty 
Purchase Annique Rooibos Products and have it delivered throughout South Africa or Door to Counter Collection at PEP, PEP Home, PEP Cell, Postnet or TekkieTown

No minimum order, you automatically qualify for an extra 5% discount on us to you, but bear in mind you pay a standard courier fee so make the most of the situation by ordering everything you need at one time.

There is no need to be concerned about using your credit card online. It is very safe. The system we use is called PayFast. This is one of two secure online credit card platforms that have been approved by all banks. PayFast has a watertight level of security and operates behind an SSL (secure socket layer) Certificate. All your details entered on the payment page are encrypted and cannot be seen by anyone. Credit card details are completely confidential and safe. PayFast is fully PCI-Compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft. We also offer EFT Option, or you can Pay using the Zapper App that you can install on your Phone or Use the Payfast Option at Checkout then use SCode which you get a code which you can present to one of the selected Supermarkets in South Africa then you can pay your order at the physical supermarket

The easiest and most efficient way is to pay with your credit card as your payment will reflect in our account immediately and we can process your order instantly. However, we also have an internet banking option available. This means you can pay via EFT and email proof of payment to info@rooibosstore.co.za The only drawback is that we have to wait until the payment reflects and, depending on who you bank with, this can take up to 3 days and only then we will be able to fill the order. We also offer Zapper, RCS Store Cards, SCode which you can pay your order at a physical supermarket, QR Code Apps, Capitec Pay, Or credit revolving account with MoreTyme from Tymebank or Mobicred

Yes, we offer Buy Now, Pay Later by mobicred (www.mobicred.co.za) mobicred is an online account that gives buyers access to credit. The facility works in a similar fashion to retail store credit: only online. mobicred charges interest rates comparable to those of credit card providers and only levies monthly fees while the account is used (unlike most credit cards). Existing mobicred customers can go ahead and purchase from us. At checkout you will be redirected to Payfasts website who will process the mobicred payment. New mobicred customers will need to go to mobicred's website to create an account with them by visiting : https://www.mobicred.co.za/register?&merchantID=1094&returnUrl=https%3A%2F%2Fwww.rooibosstore.co.za%2Fcheckout If you are planning to purchase using mobicred please ensure that your account is approved before making the purchase. We also offer MoreTyme now from TymeBank, visit your Local Boxer Store or PnP and open a Free Tymebank Account at their Kiosks in Store. Then select to register the MoreTyme Feature in your Account. You can also download the TymeBank app on your phone

Yes. We deliver almost anywhere in South Africa using a courier company called Aramex or Fastway. Delivery is straight to your door and is trackable, safe and efficient. Delivery prices vary according to area, R79 Door to Door (excluding farm and rural gravel road areas.) You can expect your order in 1 to 5 working days from day of despatch. Counter to Counter R66 to PEP, PEP Cell, PEP Home, PostNet and TekkieTown

At the present time we use SA Post Office for International Airfreight postage, courier rates can be requested

R79 Door to Door delivery (Excludes Farms and Rural Areas) R66 Counter to Counter Delivery (Collection at PEP, Postnet or TekkieTown) Free delivery for orders over R2750

Naturally our online shop is available 24/7 but we process orders and answer queries from Monday to Friday, 9am to 5pm (except on Public Holidays). If you are shopping in the middle of the night, your order will be processed the very next morning. Once we receive payment we dispatch your order within 24 hours. In the rare instance where we happen to be out of stock we will contact you immediately.

Our chosen courier company will deliver your order to your preferred address. Deliveries take place from Monday to Friday between 9am and 5pm. There are no deliveries during weekends and Public Holidays. If you are going to be at work during this time, we will happily deliver to your work address, just remember to select that as your delivery address. If there is no one home when delivery takes place the courier company will phone you to make alternative arrangements.

No, whoever is at the selected delivery address can sign for your order and receive it on your behalf.

When you are ordering your parcel and you choose a counter collection for PEP, ensure that your parcel is collected within seven days as this will also result in your parcel being returned. When you are ordering your parcel and you choose a counter collection with Postnet, ensure that your parcel is collected within 10 days as this will also result in your parcel being returned. When receiving your parcel from the courier or counter collection, ensure that you check that the parcel is not damaged, has no visible leakages and the Annique security tape and the white strapping on the parcel was not tampered with. If any of these signs are noticeable, don't sign or accept the parcel from the courier. Please inform us immediately at info@rooibosstore.co.za for us to arrange for a new parcel to be sent to your as soon as possible. Courier Parcel Tracking - Track your own parcel directly with the courier should you need further information and are unable to obtain the information with the tracking number provided. Note : Please allow 2-3 working days for delivery to main centres and 4-5 working days for regional centres and outlying centres Please allow 2-3 working days for Postnet deliveries to main centres and 3-5 working days for PostNet deliveries to regional areas Please allow 4-5 working days for Skynet / PEP deliveries.

Once your order has been dispatched we will send you an email that contains your waybill number and the web address so you can personally track progress on your delivery.

When receiving your parcel from the courier or counter collection, ensure that you check that the parcel is not damaged, has no visible leakages and the Annique security tape and the white strapping on the parcel was not tampered with. If any of these signs are noticeable, don't sign or accept the parcel from the courier. Please inform us immediately at info@rooibosstore.co.za for us to arrange for a new parcel to be sent to your as soon as possible. Once you sign for your parcel, you are signing that you have received your parcel in good condition and Annique or the courier company can unfortunately not be held liable for the damages of the parcel Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Managing Director, Hendrik Geldenhuys, email: info@rooibosstore.co.za

Yes. Products can only be returned if : Rooibos Store or Annique couriered the incorrect quantity or product/s. The product is faulty (no physical damage or leaking was evident on the box or shows signs that the box was tampered with - However damage to the box or signs of leakage, box was tampered with or white strapping was removed which was evident when receiving your parcel and you signed for receiving the parcel, then NO return, because you signed that you accepted the parcel as is. Don't accept the damaged box, box with leakage, box shows signs of being tampered with, the courier will return the box, and new box will be re-issued) The incorrect product was sent. The product / box was damaged by the courier The product was short packed. You must return a product within 14 days of invoice date or contact us immediately when receiving your products You will unfortunately not be credited if : You ordered the incorrect product or incorrect quantities of the product. Trying to return the parcel for refund, because the returned products will come on promotion a bit later, this will incur administrative cost You signed for receiving the parcel, whereby you noticed the box was damaged or shown signs of leakage, the security tape was removed and white strapping was tampered with When placing your order, ensure you choose the correct items and address is correct, because once your order is placed, we can unfortunately not cancel your order as this is all part of an automated system and your order is already in the process and will be delivered by the courier to the chosen delivery address or counter collection at PEP, Postnet or TekkieTown. The fulfillment of the order ends when it arrives at point of delivery may that be home- or work address, or counter collection. From this point onwards, if parcel is not accepted it will be returned to Annique Head Office and incur courier costs. Courier may re-try to deliver your parcel before returning the parcel to Annique Head Office. If your delivery address is incorrectly provided to us when placing your order, your order will still be couriered to the address given when placing your order, it will then be returned and incur courier costs. When selecting counter collections ( PEP, Postnet or TekkieTown ) we asked that you add your chosen store by typing it in the Order Comments section when placing your order. If you however do not select a store on your own, the nearest store to your address will be selected and order fulfilled. Tracking number is provided on all orders, ensure that when you are expecting your parcel that you are available upon delivery and have your phone with you as the courier may phone you if they have challenges delivering your parcel. Note : sometimes they will phone from an unknown contact number. The courier companies have their own route and procedures they follow, we will not be able to provide the time of delivery. Should your parcel be returned to Annique Head Office and you wish to receive your undelivered parcel again, it will be at your own cost and unfortunately special offers will be forfeited if they are no longer available. When you are ordering your parcel and you choose a counter collection for PEP, ensure that your parcel is collected within seven days as this will also result in your parcel being returned. When you are ordering your parcel and you choose a counter collection with Postnet, ensure that your parcel is collected within 10 days as this will also result in your parcel being returned. When receiving your parcel from the courier or counter collection, ensure that you check that the parcel is not damaged, has no visible leakages and the Annique security tape and the white strapping on the parcel was not tampered with. If any of these signs are noticeable, don't sign or accept the parcel from the courier. Please inform us immediately at info@rooibosstore.co.za for us to arrange for a new parcel to be sent to your as soon as possible. Once you sign for your parcel, you are signing that you have received your parcel in good condition and Annique or the courier company can unfortunately not be held liable for the damages of the parcel Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Managing Director, Hendrik Geldenhuys, email: info@rooibosstore.co.za Courier Parcel Tracking - Track your own parcel directly with the courier should you need further information and are unable to obtain the information with the tracking number provided. Note : Please allow 2-3 working days for delivery to main centres and 4-5 working days for regional centres and outlying centres Please allow 2-3 working days for Postnet deliveries to main centres and 3-5 working days for PostNet deliveries to regional areas Please allow 4-5 working days for Skynet / PEP deliveries.

Please contact us, and we will follow it up for you using the waybill number if by courier. When buying from www.rooibosstore.co.za or via our Client Order Form (Sponsor SA No1 World Trader) - you are buying from an Independent Annique Distributor.

If your order was placed and paid via Payfast, please notify us immediately as our orders are automatically processed once we get notification from Payfast that the order was paid. Unfortunately reversal will encounter fees 10% of order value, that will be deducted from payment to your account When placing your order, ensure you choose the correct items and address is correct, because once your order is placed, we can unfortunately not cancel your order as this is all part of an automated system and your order is already in the process and will be delivered by the courier to the chosen delivery address or counter collection at PEP, Postnet or TekkieTown. The fulfillment of the order ends when it arrives at point of delivery may that be home- or work address, or counter collection. From this point onwards, if parcel is not accepted it will be returned to Annique Head Office and incur courier costs. Courier may re-try to deliver your parcel before returning the parcel to Annique Head Office. If your delivery address is incorrectly provided to us when placing your order, your order will still be couriered to the address given when placing your order, it will then be returned and incur courier costs. When selecting counter collections ( PEP, Postnet or TekkieTown ) we asked that you add your chosen store by typing it in the Order Comments section when placing your order. If you however do not select a store on your own, the nearest store to your address will be selected and order fulfilled. Tracking number is provided on all orders, ensure that when you are expecting your parcel that you are available upon delivery and have your phone with you as the courier may phone you if they have challenges delivering your parcel. Note : sometimes they will phone from an unknown contact number. The courier companies have their own route and procedures they follow, we will not be able to provide the time of delivery. Should your parcel be returned to Annique Head Office and you wish to receive your undelivered parcel again, it will be at your own cost and unfortunately special offers will be forfeited if they are no longer available. When you are ordering your parcel and you choose a counter collection for PEP, ensure that your parcel is collected within seven days as this will also result in your parcel being returned. When you are ordering your parcel and you choose a counter collection with Postnet, ensure that your parcel is collected within 10 days as this will also result in your parcel being returned. When receiving your parcel from the courier or counter collection, ensure that you check that the parcel is not damaged, has no visible leakages and the Annique security tape and the white strapping on the parcel was not tampered with. If any of these signs are noticeable, don't sign or accept the parcel from the courier. Please inform us immediately at info@rooibosstore.co.za for us to arrange for a new parcel to be sent to your as soon as possible. Once you sign for your parcel, you are signing that you have received your parcel in good condition and Annique or the courier company can unfortunately not be held liable for the damages of the parcel Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Managing Director, Hendrik Geldenhuys, email: info@rooibosstore.co.za Courier Parcel Tracking - Track your own parcel directly with the courier should you need further information and are unable to obtain the information with the tracking number provided. Note : Please allow 2-3 working days for delivery to main centres and 4-5 working days for regional centres and outlying centres Please allow 2-3 working days for Postnet deliveries to main centres and 3-5 working days for PostNet deliveries to regional areas Please allow 4-5 working days for Skynet / PEP deliveries.

Independent Distributor & Consultants ​ We at Rooibos Products South Africa clearly indicate on our Website www.rooibosstore.co.za that we are Independent Distributors, thus any Annique Independent Distributor & Consultant that purchase on our website will be seen as a "Client" and therefor no refund will be paid back to a distributor or consultant that in-correctly ordered on our website instead of the Annique Portal for Consultants / Distributors When placing your order, ensure you choose the correct items and address is correct, because once your order is placed, we can unfortunately not cancel your order as this is all part of an automated system and your order is already in the process and will be delivered by the courier to the chosen delivery address or counter collection at PEP, Postnet or TekkieTown. The fulfillment of the order ends when it arrives at point of delivery may that be home- or work address, or counter collection. From this point onwards, if parcel is not accepted it will be returned to Annique Head Office and incur courier costs. Courier may re-try to deliver your parcel before returning the parcel to Annique Head Office. If your delivery address is incorrectly provided to us when placing your order, your order will still be couriered to the address given when placing your order, it will then be returned and incur courier costs. When selecting counter collections ( PEP, Postnet or TekkieTown ) we asked that you add your chosen store by typing it in the Order Comments section when placing your order. If you however do not select a store on your own, the nearest store to your address will be selected and order fulfilled. Tracking number is provided on all orders, ensure that when you are expecting your parcel that you are available upon delivery and have your phone with you as the courier may phone you if they have challenges delivering your parcel. Note : sometimes they will phone from an unknown contact number. The courier companies have their own route and procedures they follow, we will not be able to provide the time of delivery. Should your parcel be returned to Annique Head Office and you wish to receive your undelivered parcel again, it will be at your own cost and unfortunately special offers will be forfeited if they are no longer available. When you are ordering your parcel and you choose a counter collection for PEP, ensure that your parcel is collected within seven days as this will also result in your parcel being returned. When you are ordering your parcel and you choose a counter collection with Postnet, ensure that your parcel is collected within 10 days as this will also result in your parcel being returned. When receiving your parcel from the courier or counter collection, ensure that you check that the parcel is not damaged, has no visible leakages and the Annique security tape and the white strapping on the parcel was not tampered with. If any of these signs are noticeable, don't sign or accept the parcel from the courier. Please inform us immediately at info@rooibosstore.co.za for us to arrange for a new parcel to be sent to your as soon as possible. Once you sign for your parcel, you are signing that you have received your parcel in good condition and Annique or the courier company can unfortunately not be held liable for the damages of the parcel Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Managing Director, Hendrik Geldenhuys, email: info@rooibosstore.co.za Courier Parcel Tracking - Track your own parcel directly with the courier should you need further information and are unable to obtain the information with the tracking number provided. Note : Please allow 2-3 working days for delivery to main centres and 4-5 working days for regional centres and outlying centres Please allow 2-3 working days for Postnet deliveries to main centres and 3-5 working days for PostNet deliveries to regional areas Please allow 4-5 working days for Skynet / PEP deliveries.